Privacy Policy

Information collected and how it is used

A casino website may handle different categories of personal information during the player relationship. The information collected depends on your interactions with the website and the services you access. It may include the following:

• Account details, such as your name, date of birth, residential information, username, contact details and account preferences.
• Verification information, including identity documents, information used to confirm age and identity, and records of checks carried out to protect the account and the service.
• Payment and transaction records, including deposits, withdrawals, gaming activity, account balances, payment method details and records of related communications. Payment information may be processed through specialist payment providers.
• Technical and device information, such as IP address, browser type, operating system, device identifiers, language settings, approximate location information and details about how you interact with the website.
• Cookie and similar technology data, including information about sessions, preferences, website performance and the pages or features used.
• Communications and support records, including messages, requests, complaints, feedback and information provided when you contact customer support.
• Information connected with safer gambling, account security, fraud prevention, risk assessment and the responsible operation of the service.

Why information is used

Information may be used to create and manage your account, provide gambling and website services, process deposits and withdrawals, maintain account records and respond to questions. It may also be used to verify your identity and age, prevent unauthorised access, detect fraud and other unlawful activity, investigate suspicious transactions, and protect players and the integrity of the service.

Information may be used to communicate with you about your account, transactions, security, service updates and important notices. Where permitted and where you have not opted out, it may also be used to send information about promotions, products or services that may be relevant to you. You can withdraw consent to marketing or unsubscribe from marketing messages at any time using the available message controls or by contacting privacy support.

The website may also use information to improve functionality, understand website performance, troubleshoot technical issues, develop services, manage risks, keep records and meet legal or other compliance obligations. Information may be combined from different interactions where this is reasonably necessary for these purposes.

Sharing, security and retention

Personal information may be shared where this is reasonably necessary to operate the website and provide services. This may include sharing relevant information with payment and transaction providers, identity and verification service providers, technology and hosting providers, customer support providers, security and fraud prevention services, professional advisers and other suppliers that assist with the operation of the business.

Information may also be disclosed where necessary to protect players, investigate suspected fraud or unlawful conduct, enforce applicable terms, respond to a valid legal request, or protect the rights, property and security of the service and its users. Service providers that handle information on behalf of the website may be expected to use it only for authorised purposes and to apply suitable safeguards.

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, encryption where appropriate and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should keep your login details confidential and contact support promptly if you believe your account has been compromised.

Personal information may be stored or processed using systems and service providers located in Australia or other countries, depending on the technology and operational arrangements used. Appropriate steps may be taken to protect information when it is handled by service providers. The exact location of storage or processing may change as services and technology change.

If you close your account, some information may be deleted, anonymised or no longer used for ordinary account purposes. However, certain records must be kept for a period required by law or for legitimate security, dispute, accounting and compliance purposes. This means account closure does not necessarily result in the immediate deletion of every record. Information retained for these purposes will continue to be handled securely and only used as needed.